Privacy Policy
SafeHaven Cleaning Services (SHCS)
Effective Date: January 8, 2026
SafeHaven Cleaning Services (“SHCS”, “we”, “us”, or “our”) is committed to protecting the privacy and personal information of our clients, website visitors, employees, and partners. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).
By using our website or services, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect personal information when you interact with us, including when you request a quote, book a service, apply for a job, contact us, or use our website.
Types of information we may collect include:
Name
Phone number
Email address
Address or service location
City or service area
Details about your cleaning or decoration needs
Employment application information (for career applicants)
Communication records (emails, messages, phone calls)
We do not knowingly collect personal information from children under the age of 16.
2. How We Use Your Information
We use personal information for the following purposes:
To provide cleaning, design, decoration, or related services
To prepare and send estimates or quotes
To schedule, manage, and deliver services
To respond to inquiries and customer support requests
To process job applications and recruitment activities
To improve our services and website functionality
To comply with legal, regulatory, or insurance requirements
We only collect information that is necessary for these purposes.
3. How We Collect Information
We collect information:
Directly from you (via forms, emails, phone calls, or in person)
Through our website (contact forms, quote requests)
From authorized representatives acting on your behalf
Website usage data (such as IP address or browser type) may be collected automatically to improve site performance and security.
4. Disclosure of Information
We do not sell or trade your personal information.
We may share your information only when necessary:
With service providers or contractors assisting us (e.g., scheduling, IT support), under confidentiality obligations
To comply with legal obligations or law enforcement requests
To protect the rights, safety, or property of SHCS, our clients, or others
All third parties are required to protect your information and use it only for authorized purposes.
5. Cookies & Website Technologies
Our website may use cookies or similar technologies to:
Improve website functionality
Analyze website traffic and usage trends
You may disable cookies through your browser settings. Doing so may limit certain website features.
6. Data Security
We take reasonable administrative, technical, and physical measures to protect personal information from unauthorized access, use, or disclosure. While no system can be guaranteed 100% secure, we strive to protect your information using industry-appropriate safeguards.
7. Retention of Information
We retain personal information only as long as necessary to:
Fulfill the purposes outlined in this policy
Meet legal, accounting, or insurance requirements
Once information is no longer required, it is securely deleted or destroyed.
8. Your Privacy Rights
You have the right to:
Request access to your personal information
Request correction of inaccurate information
Withdraw consent where applicable (subject to legal limitations)
To exercise these rights, please contact us using the details below.
9. Third-Party Links
Our website may contain links to third-party websites. SHCS is not responsible for the privacy practices of those websites. We encourage you to review their privacy policies separately.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Continued use of our website or services after changes indicates acceptance of the updated policy.
11. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us.
SafeHaven Cleaning Services (SHCS)